Privacy policy

Last updated: 24 September 2026

Cosmetics Squad is operated by San Brands Pty Ltd (ABN 43 634 686 016) ("we", "us" or "our"). We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Personal information we collect
Depending on how you use our Website, we may collect:

• Contact details: name, email, phone number, and billing and shipping addresses
• Order information: products purchased, returned or cancelled, and order history
• Payment information: payment method and transaction details. Card details are processed by our payment providers, and we do not store full card numbers.
• Account information: login details and preferences, if you create an account
• Communications: messages you send to our support team
• Device and usage information: IP address, browser, device type, and how you use the Website, collected through cookies and similar technologies

We do not intentionally collect sensitive information, such as health information. If you tell us about a skin condition or allergy when contacting support, we will use it only to respond to your enquiry.

How we collect it
We collect personal information directly from you, automatically through cookies when you use the Website, and from service providers who help us run our store.

How we use it
We use your personal information to:

• Process and deliver your orders, returns and refunds
• Provide customer support
• Send order and shipping updates
• Send marketing emails, if you have subscribed. You can unsubscribe at any time using the link in any email.
• Show relevant advertising and measure its performance
• Detect and prevent fraud and keep the Website secure
• Comply with our legal obligations

Cookies
We use cookies to keep the Website working, remember your cart and preferences, analyse traffic and measure advertising. You can block or delete cookies in your browser settings, although some features may not work properly if you do. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

Who we share it with
We share personal information only where needed to run our business, including with:

• Shopify, our ecommerce platform
• Payment providers
• Delivery carriers, including Australia Post and CouriersPlease
• Email, marketing, analytics and advertising providers
• Professional advisers and authorities where required or authorised by law

We do not sell your personal information.

Overseas disclosure
Some of our service providers, including Shopify, may store or process information outside Australia, including in the United States, Canada and Europe. We take reasonable steps to make sure they protect it appropriately.

Shopify
Our store is hosted by Shopify, which processes personal information to provide and improve its services. To learn more, see the Shopify Consumer Privacy Policy. You can also exercise certain rights through the Shopify Privacy Portal.

Security and retention
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. No method of internet transmission is completely secure. We keep personal information only for as long as needed to provide our services, meet legal and tax obligations and resolve disputes.

Age
Our Website is intended for people aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us and we will delete it.

Access, correction and deletion
You can ask to access, correct or delete the personal information we hold about you by emailing us. We will respond within a reasonable time, usually within 30 days.

Complaints
If you have a privacy complaint, please email us and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Contact
San Brands Pty Ltd, operating Cosmetics Squad
517 North Road, Ormond VIC 3204, Australia
customerservice@cosmeticssquad.com.au

Changes to this policy
We may update this policy from time to time. The current version will always be on this page with its "Last updated" date.