We are dedicated to bringing you products that you will fall in love with. We stand behind our products 100% and guarantee quality for every item on our site. However, we realise not every product will work for every person. If you’re not completely satisfied with your product we would like to know. We’re happy to hear your opinion and recommend products that might be a better fit for you.

RETURNS 

We have a 100% results guarantee, however the results are not usually seen until after the second jar. If a customer has tried our product for at least 45 days and is not satisfied, shoot us an email for information about exchanging your product.

Our exchange policy only applies to the B-Tight Booty Mask. In order to qualify for an exchange:

  • You need to try the product for at least 45 days. 
  • You will need to contact customer service and get your return approved within 60 days of your delivery date
  • Every item from your package must be returned whether it’s been used or unopened if you want to qualify for an exchange. If all the contents of the order are not returned, you will not receive approval for an exchange
  • A customer service representative must approve your return request. Please contact us for further instructions.

If you did not purchase your product from www.cosmeticssquad.com.au, your return will not be accepted. Only items purchased on site will be accepted for return.


SHIPPING

Cosmetics Squad will not cover shipping costs for any returns. This is on you! Choose whatever courier you would like and ensure the box is packaged properly as to ensure no damage occurs. Please do not ship packages that require a collection as they will not be accepted. On orders over $75, consider using a trackable service or purchase shipping insurance to be extra safe! We cannot guarantee your item will be received.


REFUNDS 
We do not offer refunds, only exchanges for damaged products and unsatisfied customers of our B-Tight booty mask.


DAMAGED OR DEFECTIVE ITEMS 
We’ll send you a replacement as soon as possible at no extra cost! Just contact our customer service team. If items are damaged or defective, you’ll need to make sure you contact us within 24 hours of the delivery. Make sure to check your items right away when your package arrives! Please include photographic proof that it is damaged.


LOST PACKAGES 

If your item doesn’t arrive within the time stated (10 business days for AU, 12 business days for NZ), please make sure to contact us right away and we’ll be happy to assist!

If you see the tracking information says your package has been delivered but you have not received it, please contact us via email quickly and we’ll help you get to the bottom of it! Should orders be sent back to us because of invalid shipping information, we can resend it to the correct address, however the customer is responsible for shipping fees.


Cosmetics Squad reserves the right to change and update this return policy at any time.

You are welcome to contact customer service with any questions by email at customerservice@cosmeticssquad.com.au