- SHOP NOW
- Squad Advice
We are dedicated to bringing you products that you will fall in love with. We stand behind our products 100% and guarantee quality for every item on our site. However, we realise not every product will work for every person. If you’re not completely satisfied with your product we would like to know. We’re happy to hear your opinion and recommend products that might be a better fit for you.
GENERAL RETURNS, REFUNDS, AND EXCHANGES
Cosmetics Squad will refund or exchange any damage or faulty product at no additional charge. Please contact us with a description of the problem and provide clear images of the damage or fault within 10 days from the date received to allow us to process your refund or exchange. We do not allow refunds or exchange if the item is damaged through misuse. For returns, please consider using a trackable service or purchase shipping insurance to be extra safe
We will happily accept change of mind returns; however, the item must be unopened, in its original packaging, unused and to us returned within 10 days from the date received. The customer will be required to pay for shipping costs on change of mind returns only.
RETURNS FOR B-TIGHT, B-FLAT, AND B-PERKY PURCHASES
We have a 100% results guarantee, however the results are not usually seen until after the second jar. If a customer has tried our product for at least 45 days and is not satisfied, shoot us an email for information about exchanging your product.
Our exchange policy only applies to the B-Tight Booty Mask. In order to qualify for an exchange:
- You need to try the product for at least 45 days.
- You will need to contact customer service and get your return approved within 60 days of your delivery date
- Every item from your package must be returned whether it’s been used or unopened if you want to qualify for an exchange. If all the contents of the order are not returned, you will not receive approval for an exchange
- A customer service representative must approve your return request. Please contact us for further instructions.
If you did not purchase your product from www.cosmeticssquad.com.au, your return will not be accepted. Only items purchased on site will be accepted for return.
We do not offer refunds, only exchanges for damaged products and unsatisfied customers of our B-Tight booty mask.
Cosmetics Squad will not cover shipping costs for any returns. Choose whatever courier you would like and ensure the box is packaged properly as to ensure no damage occurs. Please do not ship packages that require a collection. On orders over $75, consider using a trackable service or purchase shipping insurance to be extra safe.
DAMAGED OR DEFECTIVE ITEMS
We’ll send you a replacement as soon as possible at no extra cost! Just contact our customer service team. If items are damaged or defective, you’ll need to make sure you contact us within 24 hours of the delivery. Make sure to check your items right away when your package arrives! Please include photographic proof that it is damaged.
If your item doesn’t arrive within the time stated (10 business days for AU, 12 business days for NZ), please make sure to contact us right away and we’ll be happy to assist!
If you see the tracking information says your package has been delivered but you have not received it, please contact us via email quickly and we’ll help you get to the bottom of it! Should orders be sent back to us because of invalid shipping information, we can resend it to the correct address, however the customer is responsible for shipping fees.
Cosmetics Squad reserves the right to change and update this return policy at any time.
You are welcome to contact customer service with any questions by email at email@example.com